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HOW DO ELECTRIC BIKES WORK?
BUY ONLINE FREQENTLY ASKED QUESTIONS
WARRANTY REGISTRATION FREQUENTLY ASKED QUESTIONS
MAINTENANCE FREQUENTLY ASKED QUESTIONS
CUSTOMER SERVICE FREQUENTLY ASKED QUESTIONS
The Electric Drive Systems EVS uses on its Elite, Euro Elite, Advantage RX70, and Survivor MD70 bike models are essentially identical. The Police Bike has a higher top speed, however they all share EVS’s Patented Motor and proprietary designed Motor Control, Digital Graphics Display, Battery Pack, and Suspension Frame Design.
The operation of each model begins with a twist of the Throttle which tells the Display Micro-Processor to send a digital signal to the Motor Control System to provide electric power provided by the on-board Battery Pack to the DC Brushless Motor which then drives the wheel and propels the Electric Bike and Rider forward at a speed that is regulated at the Riders discretion.
How do I buy?
Call EVS Sales at 1-800 585-2248.
How long will it take to receive my bike?
Who pays for shipping costs?
Customers pay for shipping costs.
Can EVS ship directly to the customer?
Yes, EVS can ship directly to the customer.
What are EVS's terms for payment?
EVS accepts payment by credit card, certified check or money order.
What are the purchasing terms and conditions?
Please click on EVS Terms & Conditions.
How are bikes packaged for shipment?
Your purchased bike will be 99% assembled upon delivery with foam protection.
How do I obtain my warranty?
A warranty registration form will accompany your bike upon delivery. You may register in one of three ways; mail, fax, or by email. Please include a copy of your receipt when registering your bike when at all possible.
When does the warranty start?
The warranty starts on the date of purchase.
How long does the warranty last?
The warranty covers all materials & workmanship for 1 year, 1 year-battery, 5 years-frame.
Who do I contact if I have a problem that is not covered in my warranty?
We recommend you contact the closest EVS authorized retailer for assistance.
What regular maintenance should I perform?
We recommend a quick visual and mechanical check before each time you ride. A safety inspection chart is located in your Owners Manual.
Who do I contact if I have a problem that is not covered in my warranty?
We recommend you contact the closest EVS authorized retailer for assistance.
What is the life expectancy of my battery?
If the battery is properly charged in the upright position, you should expect recharging up to 500 times.
How long does it take to recharge the battery?
The battery will take 3-4 hours to charge.
What do I need to do to maintain the disc brakes?
Virtually nothing. A periodic inspection of the brake pads is all it takes.
Does the motor need any maintenance?
No, the motor is a maintenance free brushless DC motor.
How often do the tires need to be changed?
The tires need to be changed when the tread is significantly worn.
How often does the chain need to be lubricated?
Lubricate the chain every 5-10 rides or when the chain seems dry.
How do I clean the bike?
To wash the bike, only use soap and a sponge or rinse with water. DO NOT use water under high pressure.
If I buy my bike from a retailer, can I contact EVS directly?
Yes, please call us at 1-800 585-2248.
Who do I call if I have a problem with my bike?
If your bike is under warranty, please call us at 1-800 585-2248.
Where can I get my bike repaired?
If you have a problem related to the electronics or motor, please contact EVS directly. For all other problems related to standard bike features, please visit your local bike shop.
Where can I buy spare parts?
EVS spare parts may be purchased from our manufacturing facility located in Waukegan, IL. At 1-800 358-8345 or customerservice@evtworld.com.
What kind of paperwork comes with the bike?
EVS provides a Certificate of Manufacture with serial number, Owner's Manual, and a Warranty Registration form.
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